Crown Safety

ConsultancyTrainingeLearning

Train staff – COVID safely

Crown Safety is one of the biggest players in the online training sector in the UK.  With over 100 courses, we will be able to help.  Staff can be trained whilst socially distanced, from the safety of their own homes.  

Contact us, we’ll get things set up for you – or take a look at the online courses to see what you would like.  Trial the first module of any course for free – see just how good they are!   Use the code COVID10 to take 10% off the cost at the checkout.  If you need multiple courses, let us discuss further discount.

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Online Training
Sale
Working Safely Image
£95£85
Online Training
Conflict Resolution in the Workplace
£35
Conflict Resolution in the Workplace Image

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Managing Meetings
£35
Managing Meetings Image

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient.

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Managing Sickness and Absence
£35
Managing Sickness and Absence Image

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Negotiation
£35
Negotiation Image

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Objective Setting
£35
Objective Setting Image

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Presentation Skills
£35
Presentation Skills Image

Giving a successful presentation can be one of the hardest parts of many people’s jobs.

Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough?

What about the structure? The content? How should you use visual aids?

Being a successful presenter also involves understanding your audience, their expectations and needs.

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Project Management
£35
Project Management Image

Effective project management is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.

There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies.

When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project.

When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.

This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Sales Skills Training
£35
Sales Skills Training Image

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.

It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting.

You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.

We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions.

We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.

Search Engine Optimisation for Business
£195£149
Sale
Search Engine Optimisation for Business Image

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.

The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.

Sexual Harassment in the Workplace
£35
Sexual Harassment in the Workplace Image

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.

Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment.

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You\\’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations. The course also coves investigation from the employer\\’s perspective, the role of employment tribunals, and concludes with some case studies that will give further insight into what constitutes harassment and the outcome of cases where the businesses did not act appropriately to deal with this behaviour.

Social Media for Business
£195£149
Sale
Social Media for Business Image

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.

The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.

LinkedIn for Business
£90
LinkedIn for Business Image

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.

Linkedin is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective.

It’s a social network for professional people. Normally a person would create a Linkedin profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff. If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities.

Leadership Skills
£35
Leadership Skills Image

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

 

Customer Service
£35
Customer Service Image

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Cyber Security
£35
Cyber Security Image

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.

This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

First, the course will identify potential \’cyber threat actors\’ who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations.

On a more practical level, you\’ll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers.

You\’ll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.

Finally, we\’ll underline the importance of cooperation and show how working closely together helps overcome a wide range of cybersecurity issues.

Developing Good Employee Relations
£35
Developing Good Employee Relations Image

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time.

This course will define employee relations and cover the many benefits good relations can bring to an organisation.

It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback.

It’ll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook.

The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company.

Finally, it’ll show you how to deal effectively with complaints, discipline and how to combat negativity.

Developing Teamwork
£35
Developing Teamwork Image

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together.  It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict.  It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Disciplinary Procedures
£35
Disciplinary Procedures Image

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Effective Delegation
£35
Effective Delegation Image

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.

Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.

However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when

Equality, Diversity and Discrimination
£35
Equality, Diversity and Discrimination Image

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee?

Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities.
Diversity is the state of being different or varied.

However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights.

When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training.

Facebook for Business
£90
Facebook for Business Image

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand.

Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual recognition.

Introducing GDPR
£35
Introducing GDPR Image

This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

It explains the roles of key players – Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds.

Other topics examined include the Seven Principles of the GDPR and the Eight Rights for Individuals, along with the importance of your Privacy Policy – how to construct one, and how to use it effectively when dealing with data subjects.

Finally, there\\’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Target Audience

This course is aimed at anyone who has access to personal data. This mainly applied to front line data processors but will also include HR personnel, supervisors and managers.

Introduction to Emotional Intelligence
£65
Introduction to Emotional Intelligence Image

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.

The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

Stress Management
£35
Stress Management Image

The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.

So why is stress a problem in the workplace?

Well the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness.

Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships.

This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

Principals of Performance Management
£35
Principals of Performance Management Image

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money.  Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals fo r the organisation and targets for individuals and teams.

Learning Disability Awareness
£25
Learning Disability Awareness Image

Learning disabilities, however they are acquired, are lifelong. They are neurological disabilities and as such affect how an individual understands and remembers information, how they learn and communicate. People can be born with learning disabilities or they may acquire them later in life.

There are many differing types of learning difficulty and they can exhibit in many different ways and with many different characteristics.

This course will start by giving you an overview of some of the common types and causes of learning disabilities and how they affect people. It will touch on how a person centred approach to care will get the best results and look at how management must perform, and at the needs of the individual. It will also discuss overcoming the stigma attached to learning disabilities and much more.

Mental Capacity Act and Deprivation of Liberty Safeguards
£25
Mental Capacity Act and Deprivation of Liberty Safeguards Image

This course describes in detail the many facets and procedures of the Mental Capacity Act. This includes who the act affects, when it applies, how to assess capacity and the procedures that can be put in place in the home or workplace to ensure best practices are followed and people are treated fairly at all times.

It also introduces the deprivation of liberty safeguards. These safeguards provide a framework for approving the deprivation of liberty for people who lack the capacity to consent to treatment or care in either a hospital or care home setting.

Mental Health Awareness
£25
Mental Health Awareness Image

People often equate the words mental health with mental illness and there are many definitions of what mental health actually is. Mental health issues can happen to anyone despite social background, intelligence, gender or other factors.

This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.

Nutrition and Hydration
£25
Nutrition and Hydration Image

Part of our Health and Social Care series, this course forms part of the Care Certificate.

This course starts by defining the various terms used when talking about nutrition and hydration in care environments, the basic elements of nutrition and eating a healthy balanced diet, identify the reasons why vulnerable people might suffer with dehydration, the tools you can use to identify people that are at risk of malnutrition and the steps you can take to deal with this condition.

Person Centred Care
£25
Person Centred Care Image

What do we mean by Person Centred Care, well the term originated in the 1940s and proposed taking a holistic view of service users in care settings. This means getting to know the person and then tailoring their care as much as possible to meet their specific needs. Person centred care is now a key principle outlined in current legislation and it plays an important part in the standards that they set out which must be followed by all care professionals working in this country.

This course will give you an understanding of person centred approaches for care and support, and how to implement a person-centred approach in an adult social care setting.

It starts by explaining what we mean by person centred care and where this term originated. It then goes on to analyse the values represented by person centred care and explains why care should be as much as possible tailored to each service user. Finally it will give you an overview of care plans, daily reports, the importance of obtaining consent and much more.

Prevent Duty
£35
Prevent Duty Image

Intelligence indicates that further terrorist attacks in our country are ‘highly likely’.

Experience tells us that the threat comes not just from foreign nationals, but from terrorists born and bred in Britain. It is therefore vital that our counter-terrorism strategy contains a plan to prevent radicalisation and stop would-be terrorists from committing mass murder. The Prevent strategy, published by the Government is part of the overall counter-terrorism strategy.

This course starts with an overview of the Government’s Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more.

Principals of Communication
£25
Principals of Communication Image

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Sharps Awareness
£25
Sharps Awareness Image

There is a common misconception that sharps injuries are only of concern to medical and care staff. However it is not uncommon for people in other industries such as waste disposal to come into contact with used sharps.

In this course we\’ll start by looking at some statistics relating to discarded needles, then define \’sharps\’ and look at the different types that can be found in \’sharps litter\’, ranging from needles, syringes and scalpel blades to broken glass, knives, scissors and nails.

It then covers the primary and secondary risks from sharps. It\’ll look at the responsibilities of employers and how they must use risk assessment to ensure workers safety, as much as possible.

Then, the course will take a detailed look at Hepatitis B, Hepatitis C, HIV and Tetanus

There\’ll be a section on the Chain of Infection, helping you to understand how an infection gets passed on, and what steps can be taken to break the chain and stop the process.

It\’ll look at the probability of picking up an infection from a needlestick injury, and the factors that can affect this.

Stroke Awareness
£25
Stroke Awareness Image

Strokes are the fourth single leading cause of death in the UK, as well as a leading cause of disability. Being aware of the causes and symptoms will help you act fast in a situation where you suspect someone is having a stroke and provide them with the best chance of receiving the treatment they need and minimising the long term impact of the condition.

This course will cover the types of strokes, the symptoms, and risk factors. It will also cover the treatment options and the longer term impact of the condition.

Target Audience

This course is aimed primarily at people working in adult care as they are likely to be working closely with people that are most at risk of having a stroke.

Understanding your Role in Care
£25
Understanding your Role in Care Image

Social care is the provision of social work, personal care, protection or social support services to children or adults in need, or at risk, or adults with needs arising from illness, disability, old age or poverty.

Choosing a job in health and social care means you want to make a difference to other people’s lives by supporting and caring for them, so they can thrive and their quality of life is enhanced.

To work in a professional manner and provide the best quality of care, you need to know the duties, responsibilities and boundaries of your job.

This course will define social care and talk about why people choose it as a career and what its goals and objectives are. It will also cover job descriptions, person centred care, understanding code of practices and the basics of government legislation. Finally it will touch on dealing with conflicts at work.

Introduction to Safe Handling of Medicines
£35
Introduction to Safe Handling of Medicines Image

This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.

Introduction to Early Years Foundation Stage
£25
Introduction to Early Years Foundation Stage Image

The Early Years Foundation Stage, commonly referred to as the EYFS is a framework that all Early Years providers, including childminders, must follow.

This course aims to provide a gentle introduction to the expectations of the Early Years Foundation Stage and it can also act as a refresher for those wanting to update their knowledge. It will introduce you to some of the key documents and legislation that relate to Early Years providers, the process for registering with Ofsted and the various policies and procedures that need to be in place. It also covers learning and development requirements, how to observe and assess the progress of children in your care and the safeguarding and welfare requirements laid out in the EYFS Framework.

Time Management
£35
Time Management Image

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.

For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have.

This can lead to increased stress… dissatisfaction… and demoralisation…

Twitter for Business
£90
Sale
Twitter for Business Image

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations.

Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones.

Autism Awareness
£25
Autism Awareness Image

Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people around them. According to the National Autistic Society, autism affects about 700,000 people in the United Kingdom, which equates to 1 in 100 of the population and the number of children being diagnosed with the condition is continuing to increase.

This course will provide you with an understanding of what autism is and how it affects a child’s daily life. It will touch on what factors contribute towards a child developing autism as well as some of the typical behaviours associated with it and how you can provide effective support for those with the condition. It also discusses what happens during the diagnosis process, some of the intervention methods that can help manage the condition and suggests some simple adaptations you can make to improve a child with autism’s day to day life.

Dementia Awareness
£25
Dementia Awareness Image

Dementia is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Dementia is a chronic progressive problem of cognition – which is failure of the brain’s functions. IT affects people at different stages of life, it affects different parts of the brain and it affects it at different speeds.

This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be suffering with dementia.

Diabetes Awareness
£25
Diabetes Awareness Image

Diabetes is a serious lifelong health condition that occurs when the amount of glucose, or sugar, in the blood is too high. If left untreated, high blood glucose levels can cause serious health complications.

Diabetes can develop in anyone at any point in their life although there are certain groups and age ranges where it is more common. There are a range of symptoms that could indicate that someone had Diabetes, these range from excessive thirst to feeling more tired than usual. It is believed that up to 26% of residential and nursing home residents have Diabetes so being able to recognise the symptoms and knowing how you can help them to manage the condition is essential.

This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.

Dignity and Privacy
£25
Dignity and Privacy Image

There are two crucial attributes you must have when working with people in a caring, supportive environment. First, all service users must be treated with dignity and the second crucial attribute is privacy.

The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

Duty of Care
£25
Duty of Care Image

A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of service users first.

Working in the health and social care sector involves working with lots of different people with a variety of needs, dependencies, backgrounds and wishes. As a care worker, you have a duty of care towards all the people you are involved with, during your working hours. This means you have to employ a reasonable level of care, to ensure they are kept safe from harm, abuse and injury.

This course will give you an introduction to the concept of duty of care, cover how duty of care affects your work, what to do if you come across a duty of care dilemma and where to go for support or advice along with some practical examples of duty of care situations.

End of Life Care
£25
End of Life Care Image

End of life care should be several things, compassionate, cost effective, holistic and effective. There are usually a number of people involved in the care of people at the end of their life and it can be a difficult process to be part of.

This course will provide you with information about what to expect, how to handle some of the emotions associated with this time, and working with the other professionals involved in end of life care.

Epilepsy Awareness
£25
Epilepsy Awareness Image

When introducing epilepsy, we must first recognise that there are around 40 different types of seizures.  Statistics show that one in five people will have a seizure at some time in their life although only some of these will be caused by epilepsy.

Epilepsy is a neurological condition that affects the brain and the nervous system and is covered by the Equality Act 2010.  The condition can affect people for only a portion of their life or it can be lifelong.  Because of the varied nature of the condition an awareness of epilepsy and the actions you can take if you are present during a seizure is incredibly useful for those who work in all walks of life.

This course will give you an overview of epilepsy.  It lists the methods of diagnosis, what a seizure is and how the brain can be affected.  It will introduce some possible seizure triggers and describe what to do when someone has a seizure.  It will also discuss some of the treatments offered to people with epilepsy and provide practical advice on what you can do if you witness someone having a seizure.

Handling Information in a Care Setting
£25
Handling Information in a Care Setting Image

At the end of this course you will be able to understand the need for secure handling of information in social care settings and you will know how to access support for handling information in those settings.

Your Personal Development
£25
Your Personal Development Image

A key part of your progression within the adult social care sector will be focused on your personal development. In a number of sectors it is even a legal requirement to continue to develop your skills and knowledge and it is essential to ensure you are working to the most up to date standards and guidance.

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

Infection Control
£25£10
Sale
Infection Control Image

Infection prevention and control measures aim to ensure the protection of those who might be vulnerable to acquiring an infection…. Ok but why is this important?

Well every year at least 300,000 people develop a Health Care Associated Infection. This has a huge impact on the patient, the staff and the institution it occurs in. Whereas if there is good infection prevention and control, patients will have better health and more independence.

 

This course will start by defining infection prevention and control and explaining the impact of good and bad infection control. It then goes into detail about, the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more.

Take a look at the module information below, register to trial the first module for free, then either purchase and complete the course or get in touch for a quote for multiple courses.

Course

Module Number

Module Name

Pass % Required

Infection Control

1

The course structure

70

Infection Control

2

Infection prevention and control, and the impact of infection

70

Infection Control

3

The different microorganisms

70

Infection Control

4

How bacteria are transmitted

70

Infection Control

5

The Chain of Infection

70

Infection Control

6

The control and prevention of infection

70

Infection Control

7

Cleaning & Decontamination

70

Control of Substances Hazardous to Health (COSHH)
£35
Control of Substances Hazardous to Health (COSHH) Image

This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

Display Screen Equipment Awareness
£25
Display Screen Equipment Awareness Image

This course fulfils your statutory training obligations and covers among other things,,, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions.

Drug and Alcohol Awareness
£35
Drug and Alcohol Awareness Image

This course is aimed at managers and staff in all industries who play a role in reducing drug, alcohol and substance misuse in the UK.

The course starts with official statistics to illustrate the scale of drug and alcohol abuse in the UK. You’ll learn in detail about commonly used drugs, including cannabis, cocaine, heroin, LSD, ecstasy and some new designer drugs.

Electrical Safety Training
£35
Electrical Safety Training Image

This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

Towards the end of the course it includes an overview of the main standards, guidance and legislation that control the use of electricity in the workplace, and finish off by looking at simple maintenance plans and portable appliance testing including who within an organisation would be best to carry out the various checks.

Emergency First Aid at Work - Annual Refresher
£35
Emergency First Aid at Work - Annual Refresher Image

What is Emergency First Aid? Well it’s exactly that, the first aid to be offered if an incident occurs. Not many of us are confronted with scenes of blood and gore in our everyday lives – so usually first aid could be as simple as sticking a plaster on a small cut.

But what if you did find yourself confronted with a more serious situation. This Emergency aid course will highlight some of the most common situations that you might come across and the actions that you can take to help.

In the most serious situations a first aider\’s role will be to assess the scene so that accurate information can be passed to Emergency services and then to act appropriately to try and increase the patients odds of survival.

Fire Extinguisher Training
£25
Fire Extinguisher Training Image

This course provides training in the use of different types of fire extinguishers and the protocol of tackling a fire.  If used in Scotland, there is a requirement to physically use different types of extinguishers to comply with the Fire (Scotland) Act

Fire Marshal
£35
Fire Marshal Image

Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organizations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies.

This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers. In Scotland, there needs to be physical experience in using extinguishers in order to copy with Scottish legislation.

Fire Marshal for Care Homes
£35
Fire Marshal for Care Homes Image

Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organizations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies.

This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers. In Scotland, there needs to be physical experience in using extinguishers in order to copy with Scottish legislation.

This course covers the same content as the Fire Marshal course with additional content tailored specifically for employees that work in care homes.

Introduction to HACCP Level 2
£35
Introduction to HACCP Level 2 Image

HACCP stands for Hazard Analysis and Critical Control Point. It is an internationally recognised food safety management system that is used to identify, evaluate and control hazards which are significant for food safety.

Rather than being a reactive system, HACCP is pro-active. The focus is on prevention of hazards rather than relying mainly on end-product testing.

This course will start by covering some of the key terms you will need to understand before moving on to identifying critical control points and analysing some of the key hazards. It’ll show you how to determine control points and how to avoid cross- contamination in the food chain. It will also cover some of the control measures that can be taken along with how to address a problem is a critical limit is breached.

Towards the end of the course all this will be brought together by taking you step by step through the implementation of HACCP and see how the 7 principles of HACCP are integrated into the whole process.

Introduction to Personal Safety for Lone Workers
£35
Introduction to Personal Safety for Lone Workers Image

Every day, thousands of people are exposed to situations where they are left alone in work premises, or when visiting members of the public during their working day.

There are many risks associated with working in isolation and without the support of colleagues, including accidents and violence. 

This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers.

It covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.

CDM Awareness
£35
CDM Awareness Image

This awareness course covers the core concepts of the regulations and details the various roles that are required for a construction project along with the key documents that need to be produced.  It starts with an introduction to CDM, then covers some of the parameters that need to be checked when a project is being planned. It finishes by detailing a number of example projects that illustrate how the regulations can be applied.

Behavioural Safety
£35
Behavioural Safety Image

This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of ‘at risk behaviours’ and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

Achieving Food Hygiene Rating Level 5
£35
Achieving Food Hygiene Rating Level 5 Image

In December 2008 the Food Standards Agency agreed a National Food Hygiene Rating Scheme. It is now running across most of the UK.
In practice the rating scheme is designed to ensure that businesses that are broadly compliant with food law and are managing food safety risks will receive a rating of three … and those who are managing the risk well will receive a rating of four or five. However, significant lapses in any of the scoring criteria can also have a significant effect on the rating.

This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible.

Take a look at the module information below, register to trial the first module for free, then either purchase and complete the course or get in touch for a quote for multiple courses.

Typical environments may include:
• Pubs, hotels, restaurants;
• Supermarkets and retail environments;
• Food and drink manufacturers;
• Care homes;
• Nurseries;
• Schools;

Abrasive Wheels
£35
Abrasive Wheels Image

This course is aimed at anyone who uses abrasive wheels, or employs people who use abrasive wheels as part of their work.

There are a wide range of tools and processes that use abrasive wheels and ensuring these are used correctly and safely is of paramount importance. Applications range from hand grinding to disc cutting. They can be used at all stages of a work process, for making preliminary cuts and scores in materials, or for fine polishing and finishing.

Alcohol Personal Licence Holder - APLH
£125
Alcohol Personal Licence Holder - APLH Image

The online Level 2 Award for Personal Licence Holders (RQF) is designed for those working in licensed premises and is a requirement for those wishing to apply for a Personal Licence. In accordance with The Licensing Act 2003 (England, Scotland and Wales), anyone who is responsible for the sale of alcohol to the public must be a Personal Licence Holder.

Our APLH course can be used in various ways

As a standalone awareness course
As a refresher course
As knowledge and preparation for the final exam
In a package with our online invigilated exam
In a package together with applying for the personal license on behalf of the candidate

Allergen Awareness
£35
Allergen Awareness Image

Allergies occur when the body’s immune system reacts to a usually harmless substance as though it is harmful.  Why this happens, isn’t clear.  However, most sufferers come from families that have a history of allergies, or related problems.  Every year, the number of people with allergies is increasing so having an awareness of potential allergens and why they can be harmful is becoming more important, particularly if you work in the service industry.  

Asbestos Awareness
£35
Asbestos Awareness Image

Asbestos is probably the most dangerous building material ever used. Every year thousands of people fall ill and die because of exposure to asbestos and it was widely used by the construction industry right up until the year 2000.  Awareness saves lives.

The Control of Asbestos Regulations 2012 apply to employers, employees, self employed persons and duty holders and cover all work with asbestos containing materials. Regulation 10 of CAR states that every employer must ensure that adequate information, instruction and training is given to employees who are liable to be exposed to asbestos. This includes maintenance workers and others who may come into contact with or disturb asbestos.

Asbestos Awareness for Architects and Designers
£35
Asbestos Awareness for Architects and Designers Image

This course covers the same subjects as our Asbestos Awareness course with an additional module aimed specifically at architects and designers working with buildings that may contain asbestos. It provides information about the legislation governing asbestos in work and outlines the responsibilities of architects and designers.

Assessing Display Screen Equipment
£35
Assessing Display Screen Equipment Image

These courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A ‘user’, is anyone who regularly uses display screen equipment for a significant part of their normal work. In practice, if you use display screen equipment continuously for more than one hour a day, then you’re a ‘user’.

 

Basic Fire Safety Awareness
£25
Basic Fire Safety Awareness Image

This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire.

It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.

Basic Fire Safety Awareness for Care Homes
£25
Basic Fire Safety Awareness for Care Homes Image

This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire.

It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.

This course covers the same content as the Basic Fire Safety course with additional content tailored specifically for employees that work in care homes.

Basic Legionella Management
£175
Basic Legionella Management Image

This course explains the background to Legionella, the potential risks associated with water systems and how these can be prevented or controlled. It helps you to understand the risk that Legionella poses and helps you develop the systems and working practices you need to stay ahead. It gives you enough knowledge to get a Legionella control programme off the ground yourself – or make confident, informed choices when commissioning others to take this on for you.

Introduction to Risk Assessment
£35
Introduction to Risk Assessment Image

Risk assessment is a systematic method of looking at work activities, and considering the things that could cause significant harm to people, property or the environment.

The most important purpose of risk assessments is to help prevent accidents and ensure the safety of employees and anyone affected by workplace activities.

At the end of this course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this the course will define important terms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. It will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.

Food Safety - Level 1 - Catering
£15
Food Safety - Level 1 - Catering Image

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three.

This Level 1 course is for staff working in a setting where food is being served to the end user, such as restaurants, school, nurseries, etc

Working at Height
£35
Working at Height Image

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height.

The term work at height applies to a wide range of situations ranging from the obvious ones like working on platforms, ladders, scaffolds or stages to working alongside deep trenches. This is because the crucial thing to understand about work at height is that it’s not how far you climb, but how far you can fall. ‘Falls’ doesn’t just mean people falling from heights. If materials or equipment fall, that will obviously present an equally dangerous hazard to anyone below.

Working in Confined Spaces
£35
Working in Confined Spaces Image

Completing this course you’ll be able to demonstrate your understanding of the control measures to be followed when working in, or near to, confined spaces as detailed in a safe working procedure.  

This course will cover the legislation associated with working in confined spaces.  What constitutes a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue.  

Working Safely
£95£85
Sale
Working Safely Image

Working safely is in the interest and concern of all staff – both the employers and employees. Although most of the legal duties fall to the employer, Health and Safety law is one of the few pieces of legislation that places duties on the employee as well. There are three reasons for managing risk at work that bring benefit for all concerned – moral; not causing harm to work colleagues, legislative; the law requires it! – And finally financial; all accidents bear a cost to both parties.

 

Working Within the Private Security Industry
£65£35
Sale
Working Within the Private Security Industry Image

In the UK, the private security industry provides manned, physical and technical systems to help protect people, premises and property. It can also help prevent and detect crimes and any activities that could be considered unauthorised as well as offering expertise in monitoring and responding to safety risks.

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry.

It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

Licensed Premises Staff Training
£35
Lockdown Procedure in Schools
£35
Lockdown Procedure in Schools Image

In the last decade the threats to our society have multiplied and evolved in many ways. Terrorist organisations have transferred their fight from Iraq and Afghanistan to our back garden, Europe – and we have seen the damage that a small number of determined individuals can do.

This course will start by introducing the role of the lockdown officer then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place.

The course is aimed at teachers, school administrators and support staff. It gives them an overview of what to expect and how to act in a lockdown situation and is intended to inform and prepare staff rather than alarm them.

Noise Awareness
£35
Noise Awareness Image

Around 17,000 people in the UK suffer deafness, ringing in the ears or other ear conditions caused by excessive noise at work. However, this damage is preventable if the right steps are taken but once your hearing has gone it will not come back.

This course starts by going into detail about how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment. The course will conclude by examining how to provide information and instructions to employees, along with the most professional way to conduct workforce health surveillance.

This course is aimed at people that work in industries where excessive noise is a potential hazard. These include factories, manufacturing environments, entertainment, hospitality, mining, construction and metal working to name a few.

Personal Protective Equipment PPE
£35
Personal Protective Equipment PPE Image

In the UK there are approximately 144 fatalities in the workplace and around 621,000 non-fatal injuries every year. Personal Protective Equipment (PPE) plays a vital role in managing Health & Safety risks. However, historical data shows many workers suffering injury were not wearing this clothing.

This course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases that would otherwise occur in the workplace. It includes details of a wide range of PPE options, examines the legislation and regulations that govern the responsibilities of employers, employees and suppliers, and provides a real-life case study showing the law in action.

The course will also cover risk assessment and the role it plays in the selection and use of PPE along with discussing other hazard control measures that can be implemented.

Finally, the course will move on to how to use, fit and wear PPE and understand its physical and theoretical limitations.

Target Audience

This course is primarily aimed at people that work in industries such as construction where they are likely to need to use a wide range of PPE on a daily basis. However, there are many other areas of work where PPE is required such as factories, warehouses, window cleaners, healthcare workers, beauticians and many others.

One of the key things this course is intended to do is to teach people why they should use the PPE that is supplied to them and it is some of these other work areas where this message will be most effective.

Anti-Harassment and Bullying
£35
Anti-Harassment and Bullying Image

Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect..

This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Anti-bribery and Corruption
£35
Anti-bribery and Corruption Image

Acts of bribery and corrupt business practices are still an all to common part of business to business activity in the UK and Worldwide. Inducements can range from small \’facilitation payments\’ to gifts worth millions of pounds. They can come in many different forms and can sometimes be hard to track down.

This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.

It goes on to cover the legislation that is in place both in the UK and Internationally and the severe penalties that can be brought against someone found to be acting a corrupt way. It also looks at the effects of bribery at a national level, including corruption in state-owned enterprises and governments, worldwide.

Finally, on a more practical level, it will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations, particularly through anti-bribery and anti-corruption policies.

Target Audience

The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices.

Supervising Food Safety - Level 3
£125
Supervising Food Safety - Level 3 Image

This course is designed for managers and supervisors to help them understand their essential day- to-day responsibilities.

When a candidate passes this course, they will receive a certificate which demonstrates that they can supervise and train staff to handle food safely and hygienically.

This is a comprehensive course which starts with basic definitions of key words, then follows a logical path through other topics including the types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of food premises and equipment. It also discusses how to implement a successful food safety management system.

There’s a wide range of topics because maintaining food safety and food hygiene is vital if you’re to reduce the risk of food poisoning. The correct Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.

Safeguarding Children
£35
Safeguarding Children Image

Everyone, regardless of their age, gender, religion, ethnicity or background has the right to a healthy, happy life. Safeguarding is about minimising and managing the risks to vulnerable individuals.

This course, ‘Safeguarding Children’, is aimed at anyone who has a duty of care for, or comes into contact with children in their chosen profession.

Food Safety - Level 1 - Manufacture
£15
Food Safety - Level 1 - Manufacture Image

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three.

This Level 1 course is for those involved in the manufacturing process.

Food Safety - Level 1 - Retail
£15
Food Safety - Level 1 - Retail Image

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three.

This Level 1 course is for those involved in retailing food.

Food Safety - Level 2 - Retail
£25
Food Safety - Level 2 - Retail Image

You are looking at one of the most popular Food Safety courses available in the UK.  Thousands of staff across the country are trained using this course, whether they are council staff, schools, colleges, nurseries and care homes.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three.

This Level 2 course is for those involved in retailing food.

Food Safety - Level 2 - Manufacture
£25
Food Safety - Level 2 - Manufacture Image

You are looking at one of the most popular Food Safety courses available in the UK.  Thousands of staff across the country are trained using this course, whether they are council staff, schools, colleges, nurseries and care homes.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three.

This Level 2 course is for those involved in the manufacturing process.

Food Safety - Level 2 - Catering
£25
Food Safety - Level 2 - Catering Image

You are looking at one of the most popular Food Safety courses available in the UK.  Thousands of staff across the country are trained using this course, whether they are council staff, schools, colleges, nurseries and care homes.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.

To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three.

This Level 2 course is for staff working in a setting where food is being served to the end user, such as restaurants, school, nurseries, etc

Level 1 Health and Safety in a Construction Environment (Leading to CSCS Green Card)
£175£149
Sale
Level 1 Health and Safety in a Construction Environment (Leading to CSCS Green Card) Image

The Online Level 1 Health and Safety in a Construction Environment course is designed for those working on construction sites and is a requirement for those wishing to apply for a CSCS Green Card.  In accordance with CITB, anyone who is a labourer on a construction site must be a CSCS Green Card Holder.

Manual Handling
£35
Manual Handling Image

Manual handling, or to be accurate, incorrect manual handling, is one of the most common causes of injury at work. To try and combat manual handling problems, the Manual Handling Operations Regulations were introduced.

The Regulations lay out duties for both employees and employers. They give a general requirement that employees must be trained to manually handle correctly including the use of any equipment their employer provides to handle loads safely.

Paediatric First Aid
£35
Paediatric First Aid Image

First aid covers a multitude of skill sets and responses to many medical situations. Its primary aim, is to provide immediate medical care and treatment that will either resolve the situation (in less serious ‘everyday’ cases) or provide an essential short-term emergency stop-gap until professional medical assistance is in place.

The aim of this course is to equip you with the theoretical knowledge, skills and confidence you need to deal with paediatric first aid situations. It covers all of the key topics including: emergency planning, assessing a situation, basic Life Support, CPR, shock, fractures, bleeding and a range of other minor illness and injuries.

Positive Handling in Schools
£25
Positive Handling in Schools Image

Positive Handling is a very serious subject. Knowing when and how to act in a difficult situation can be the difference between a positive outcome and a potentially career ending prosecution.

This course will start by looking at some examples and statistics which highlight the seriousness and extent of aggressive pupil behaviour, it will then go on to explain how you can identify the stages of aggression and provide some tips on how you could de-escalate a pupil before they lash out. It also looks at where the law stands on this subject and finally best practice in theory if you ever do need to restrain a pupil.

Safeguarding Adults
£35
Safeguarding Adults Image

This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. This includes, but isn’t limited to, those that work in domiciliary care, the NHS, community centres, prisons or with a family member at home, and sets out the roles and responsibilities everyone must undertake to protect an adult’s right to live in safety, free from abuse and neglect. You and the organisation you work for must take appropriate and proportional measures necessary for the protection of adults in your care, while still ensuring they are supported and empowered to have control over how they want to live their lives and this course can bring you one step closer to being able to do this.

 

Anti-money Laundering
£35
Anti-money Laundering Image

Money-Laundering is a major criminal problem, worldwide. This course starts by defining money- laundering and describing the \’regulated sector\’ as defined by the Proceeds of Crime Act.

The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You\’ll learn about some of the \’red flags\’ which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.

You\’ll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping.

Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering, including policy statements, effective reporting systems, and staff responsibilities.

Target Audience

This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector.

Online Training
Conflict Resolution in the Workplace Image
Conflict Resolution in the Workplace
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas. This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Managing Meetings Image
Managing Meetings
I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.
Managing Sickness and Absence Image
Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale. This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.
Negotiation Image
Negotiation
Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Objective Setting Image
Objective Setting
Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary. This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Presentation Skills Image
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people’s jobs. Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
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Project Management
Effective project management is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies. When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project. When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all. This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.
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Sales Skills Training
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids. We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.
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Search Engine Optimisation for Business
Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages. The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.
£195£149
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Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment. Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment. This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You\\’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations. The course also coves investigation from the employer\\’s perspective, the role of employment tribunals, and concludes with some case studies that will give further insight into what constitutes harassment and the outcome of cases where the businesses did not act appropriately to deal with this behaviour.
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Social Media for Business
Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages. The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.
£195£149
LinkedIn for Business Image
LinkedIn for Business
LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses. Linkedin is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective. It’s a social network for professional people. Normally a person would create a Linkedin profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff. If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities.
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Leadership Skills
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.  
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Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
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Cyber Security
Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. First, the course will identify potential \’cyber threat actors\’ who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations. On a more practical level, you\’ll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers. You\’ll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake. Finally, we\’ll underline the importance of cooperation and show how working closely together helps overcome a wide range of cybersecurity issues.
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Developing Good Employee Relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time. This course will define employee relations and cover the many benefits good relations can bring to an organisation. It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback. It’ll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook. The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company. Finally, it’ll show you how to deal effectively with complaints, discipline and how to combat negativity.
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Developing Teamwork
Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together.  It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict.  It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
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Disciplinary Procedures
The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
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Effective Delegation
Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes. Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it. However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when
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Equality, Diversity and Discrimination
We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training.
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Facebook for Business
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you. Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand. Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual recognition.
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Introducing GDPR
This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players – Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds. Other topics examined include the Seven Principles of the GDPR and the Eight Rights for Individuals, along with the importance of your Privacy Policy – how to construct one, and how to use it effectively when dealing with data subjects. Finally, there\\’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report. Target Audience This course is aimed at anyone who has access to personal data. This mainly applied to front line data processors but will also include HR personnel, supervisors and managers.
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Introduction to Emotional Intelligence
Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area. This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.
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Stress Management
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work. So why is stress a problem in the workplace? Well the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness. Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
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Principals of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money.  Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals fo r the organisation and targets for individuals and teams.
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Learning Disability Awareness
Learning disabilities, however they are acquired, are lifelong. They are neurological disabilities and as such affect how an individual understands and remembers information, how they learn and communicate. People can be born with learning disabilities or they may acquire them later in life. There are many differing types of learning difficulty and they can exhibit in many different ways and with many different characteristics. This course will start by giving you an overview of some of the common types and causes of learning disabilities and how they affect people. It will touch on how a person centred approach to care will get the best results and look at how management must perform, and at the needs of the individual. It will also discuss overcoming the stigma attached to learning disabilities and much more.
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Mental Capacity Act and Deprivation of Liberty Safeguards
This course describes in detail the many facets and procedures of the Mental Capacity Act. This includes who the act affects, when it applies, how to assess capacity and the procedures that can be put in place in the home or workplace to ensure best practices are followed and people are treated fairly at all times. It also introduces the deprivation of liberty safeguards. These safeguards provide a framework for approving the deprivation of liberty for people who lack the capacity to consent to treatment or care in either a hospital or care home setting.
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Mental Health Awareness
People often equate the words mental health with mental illness and there are many definitions of what mental health actually is. Mental health issues can happen to anyone despite social background, intelligence, gender or other factors. This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.
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Nutrition and Hydration
Part of our Health and Social Care series, this course forms part of the Care Certificate. This course starts by defining the various terms used when talking about nutrition and hydration in care environments, the basic elements of nutrition and eating a healthy balanced diet, identify the reasons why vulnerable people might suffer with dehydration, the tools you can use to identify people that are at risk of malnutrition and the steps you can take to deal with this condition.
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Person Centred Care
What do we mean by Person Centred Care, well the term originated in the 1940s and proposed taking a holistic view of service users in care settings. This means getting to know the person and then tailoring their care as much as possible to meet their specific needs. Person centred care is now a key principle outlined in current legislation and it plays an important part in the standards that they set out which must be followed by all care professionals working in this country. This course will give you an understanding of person centred approaches for care and support, and how to implement a person-centred approach in an adult social care setting. It starts by explaining what we mean by person centred care and where this term originated. It then goes on to analyse the values represented by person centred care and explains why care should be as much as possible tailored to each service user. Finally it will give you an overview of care plans, daily reports, the importance of obtaining consent and much more.
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Prevent Duty
Intelligence indicates that further terrorist attacks in our country are ‘highly likely’. Experience tells us that the threat comes not just from foreign nationals, but from terrorists born and bred in Britain. It is therefore vital that our counter-terrorism strategy contains a plan to prevent radicalisation and stop would-be terrorists from committing mass murder. The Prevent strategy, published by the Government is part of the overall counter-terrorism strategy. This course starts with an overview of the Government’s Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more.
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Principals of Communication
When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal. Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective. This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.
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Sharps Awareness
There is a common misconception that sharps injuries are only of concern to medical and care staff. However it is not uncommon for people in other industries such as waste disposal to come into contact with used sharps. In this course we\’ll start by looking at some statistics relating to discarded needles, then define \’sharps\’ and look at the different types that can be found in \’sharps litter\’, ranging from needles, syringes and scalpel blades to broken glass, knives, scissors and nails. It then covers the primary and secondary risks from sharps. It\’ll look at the responsibilities of employers and how they must use risk assessment to ensure workers safety, as much as possible. Then, the course will take a detailed look at Hepatitis B, Hepatitis C, HIV and Tetanus There\’ll be a section on the Chain of Infection, helping you to understand how an infection gets passed on, and what steps can be taken to break the chain and stop the process. It\’ll look at the probability of picking up an infection from a needlestick injury, and the factors that can affect this.
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Stroke Awareness
Strokes are the fourth single leading cause of death in the UK, as well as a leading cause of disability. Being aware of the causes and symptoms will help you act fast in a situation where you suspect someone is having a stroke and provide them with the best chance of receiving the treatment they need and minimising the long term impact of the condition. This course will cover the types of strokes, the symptoms, and risk factors. It will also cover the treatment options and the longer term impact of the condition. Target Audience This course is aimed primarily at people working in adult care as they are likely to be working closely with people that are most at risk of having a stroke.
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Understanding your Role in Care
Social care is the provision of social work, personal care, protection or social support services to children or adults in need, or at risk, or adults with needs arising from illness, disability, old age or poverty. Choosing a job in health and social care means you want to make a difference to other people’s lives by supporting and caring for them, so they can thrive and their quality of life is enhanced. To work in a professional manner and provide the best quality of care, you need to know the duties, responsibilities and boundaries of your job. This course will define social care and talk about why people choose it as a career and what its goals and objectives are. It will also cover job descriptions, person centred care, understanding code of practices and the basics of government legislation. Finally it will touch on dealing with conflicts at work.
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Introduction to Safe Handling of Medicines
This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.
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Introduction to Early Years Foundation Stage
The Early Years Foundation Stage, commonly referred to as the EYFS is a framework that all Early Years providers, including childminders, must follow. This course aims to provide a gentle introduction to the expectations of the Early Years Foundation Stage and it can also act as a refresher for those wanting to update their knowledge. It will introduce you to some of the key documents and legislation that relate to Early Years providers, the process for registering with Ofsted and the various policies and procedures that need to be in place. It also covers learning and development requirements, how to observe and assess the progress of children in your care and the safeguarding and welfare requirements laid out in the EYFS Framework.
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Time Management
Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress… dissatisfaction… and demoralisation…
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Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations. Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones.
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Autism Awareness
Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people around them. According to the National Autistic Society, autism affects about 700,000 people in the United Kingdom, which equates to 1 in 100 of the population and the number of children being diagnosed with the condition is continuing to increase. This course will provide you with an understanding of what autism is and how it affects a child’s daily life. It will touch on what factors contribute towards a child developing autism as well as some of the typical behaviours associated with it and how you can provide effective support for those with the condition. It also discusses what happens during the diagnosis process, some of the intervention methods that can help manage the condition and suggests some simple adaptations you can make to improve a child with autism’s day to day life.
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Dementia Awareness
Dementia is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Dementia is a chronic progressive problem of cognition – which is failure of the brain’s functions. IT affects people at different stages of life, it affects different parts of the brain and it affects it at different speeds. This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be suffering with dementia.
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Diabetes Awareness
Diabetes is a serious lifelong health condition that occurs when the amount of glucose, or sugar, in the blood is too high. If left untreated, high blood glucose levels can cause serious health complications. Diabetes can develop in anyone at any point in their life although there are certain groups and age ranges where it is more common. There are a range of symptoms that could indicate that someone had Diabetes, these range from excessive thirst to feeling more tired than usual. It is believed that up to 26% of residential and nursing home residents have Diabetes so being able to recognise the symptoms and knowing how you can help them to manage the condition is essential. This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.
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Dignity and Privacy
There are two crucial attributes you must have when working with people in a caring, supportive environment. First, all service users must be treated with dignity and the second crucial attribute is privacy. The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.
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Duty of Care
A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of service users first. Working in the health and social care sector involves working with lots of different people with a variety of needs, dependencies, backgrounds and wishes. As a care worker, you have a duty of care towards all the people you are involved with, during your working hours. This means you have to employ a reasonable level of care, to ensure they are kept safe from harm, abuse and injury. This course will give you an introduction to the concept of duty of care, cover how duty of care affects your work, what to do if you come across a duty of care dilemma and where to go for support or advice along with some practical examples of duty of care situations.
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End of Life Care
End of life care should be several things, compassionate, cost effective, holistic and effective. There are usually a number of people involved in the care of people at the end of their life and it can be a difficult process to be part of. This course will provide you with information about what to expect, how to handle some of the emotions associated with this time, and working with the other professionals involved in end of life care.
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Epilepsy Awareness
When introducing epilepsy, we must first recognise that there are around 40 different types of seizures.  Statistics show that one in five people will have a seizure at some time in their life although only some of these will be caused by epilepsy. Epilepsy is a neurological condition that affects the brain and the nervous system and is covered by the Equality Act 2010.  The condition can affect people for only a portion of their life or it can be lifelong.  Because of the varied nature of the condition an awareness of epilepsy and the actions you can take if you are present during a seizure is incredibly useful for those who work in all walks of life. This course will give you an overview of epilepsy.  It lists the methods of diagnosis, what a seizure is and how the brain can be affected.  It will introduce some possible seizure triggers and describe what to do when someone has a seizure.  It will also discuss some of the treatments offered to people with epilepsy and provide practical advice on what you can do if you witness someone having a seizure.
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Handling Information in a Care Setting
At the end of this course you will be able to understand the need for secure handling of information in social care settings and you will know how to access support for handling information in those settings.
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Your Personal Development
A key part of your progression within the adult social care sector will be focused on your personal development. In a number of sectors it is even a legal requirement to continue to develop your skills and knowledge and it is essential to ensure you are working to the most up to date standards and guidance. The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.
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Infection Control
Infection prevention and control measures aim to ensure the protection of those who might be vulnerable to acquiring an infection…. Ok but why is this important? Well every year at least 300,000 people develop a Health Care Associated Infection. This has a huge impact on the patient, the staff and the institution it occurs in. Whereas if there is good infection prevention and control, patients will have better health and more independence.   This course will start by defining infection prevention and control and explaining the impact of good and bad infection control. It then goes into detail about, the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more. Take a look at the module information below, register to trial the first module for free, then either purchase and complete the course or get in touch for a quote for multiple courses. Course Module Number Module Name Pass % Required Infection Control 1 The course structure ... Read More
£25£10
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Control of Substances Hazardous to Health (COSHH)
This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.
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Display Screen Equipment Awareness
This course fulfils your statutory training obligations and covers among other things,,, the correct way to set up and use your display screen equipment safely. Reducing the risk of work related conditions.
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Drug and Alcohol Awareness
This course is aimed at managers and staff in all industries who play a role in reducing drug, alcohol and substance misuse in the UK. The course starts with official statistics to illustrate the scale of drug and alcohol abuse in the UK. You’ll learn in detail about commonly used drugs, including cannabis, cocaine, heroin, LSD, ecstasy and some new designer drugs.
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Electrical Safety Training
This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock. Towards the end of the course it includes an overview of the main standards, guidance and legislation that control the use of electricity in the workplace, and finish off by looking at simple maintenance plans and portable appliance testing including who within an organisation would be best to carry out the various checks.
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Emergency First Aid at Work - Annual Refresher
What is Emergency First Aid? Well it’s exactly that, the first aid to be offered if an incident occurs. Not many of us are confronted with scenes of blood and gore in our everyday lives – so usually first aid could be as simple as sticking a plaster on a small cut. But what if you did find yourself confronted with a more serious situation. This Emergency aid course will highlight some of the most common situations that you might come across and the actions that you can take to help. In the most serious situations a first aider\’s role will be to assess the scene so that accurate information can be passed to Emergency services and then to act appropriately to try and increase the patients odds of survival.
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Fire Extinguisher Training
This course provides training in the use of different types of fire extinguishers and the protocol of tackling a fire.  If used in Scotland, there is a requirement to physically use different types of extinguishers to comply with the Fire (Scotland) Act
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Fire Marshal
Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organizations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies. This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers. In Scotland, there needs to be physical experience in using extinguishers in order to copy with Scottish legislation.
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Fire Marshal for Care Homes
Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organizations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies. This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers. In Scotland, there needs to be physical experience in using extinguishers in order to copy with Scottish legislation. This course covers the same content as the Fire Marshal course with additional content tailored specifically for employees that work in care homes.
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Introduction to HACCP Level 2
HACCP stands for Hazard Analysis and Critical Control Point. It is an internationally recognised food safety management system that is used to identify, evaluate and control hazards which are significant for food safety. Rather than being a reactive system, HACCP is pro-active. The focus is on prevention of hazards rather than relying mainly on end-product testing. This course will start by covering some of the key terms you will need to understand before moving on to identifying critical control points and analysing some of the key hazards. It’ll show you how to determine control points and how to avoid cross- contamination in the food chain. It will also cover some of the control measures that can be taken along with how to address a problem is a critical limit is breached. Towards the end of the course all this will be brought together by taking you step by step through the implementation of HACCP and see how the 7 principles of HACCP are integrated into the whole process.
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Introduction to Personal Safety for Lone Workers
Every day, thousands of people are exposed to situations where they are left alone in work premises, or when visiting members of the public during their working day. There are many risks associated with working in isolation and without the support of colleagues, including accidents and violence.  This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers. It covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.
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CDM Awareness
This awareness course covers the core concepts of the regulations and details the various roles that are required for a construction project along with the key documents that need to be produced.  It starts with an introduction to CDM, then covers some of the parameters that need to be checked when a project is being planned. It finishes by detailing a number of example projects that illustrate how the regulations can be applied.
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Behavioural Safety
This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of ‘at risk behaviours’ and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.
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Achieving Food Hygiene Rating Level 5
In December 2008 the Food Standards Agency agreed a National Food Hygiene Rating Scheme. It is now running across most of the UK. In practice the rating scheme is designed to ensure that businesses that are broadly compliant with food law and are managing food safety risks will receive a rating of three … and those who are managing the risk well will receive a rating of four or five. However, significant lapses in any of the scoring criteria can also have a significant effect on the rating. This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible. Take a look at the module information below, register to trial the first module for free, then either purchase and complete the course or get in touch for a quote for multiple courses. Typical environments may include: • Pubs, hotels, restaurants; • Supermarkets and retail environments; • Food and drink manufacturers; • Care homes; • Nurseries; • Schools;
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Abrasive Wheels
This course is aimed at anyone who uses abrasive wheels, or employs people who use abrasive wheels as part of their work. There are a wide range of tools and processes that use abrasive wheels and ensuring these are used correctly and safely is of paramount importance. Applications range from hand grinding to disc cutting. They can be used at all stages of a work process, for making preliminary cuts and scores in materials, or for fine polishing and finishing.
Alcohol Personal Licence Holder - APLH Image
Alcohol Personal Licence Holder - APLH
The online Level 2 Award for Personal Licence Holders (RQF) is designed for those working in licensed premises and is a requirement for those wishing to apply for a Personal Licence. In accordance with The Licensing Act 2003 (England, Scotland and Wales), anyone who is responsible for the sale of alcohol to the public must be a Personal Licence Holder. Our APLH course can be used in various ways As a standalone awareness course As a refresher course As knowledge and preparation for the final exam In a package with our online invigilated exam In a package together with applying for the personal license on behalf of the candidate
£125
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Allergen Awareness
Allergies occur when the body’s immune system reacts to a usually harmless substance as though it is harmful.  Why this happens, isn’t clear.  However, most sufferers come from families that have a history of allergies, or related problems.  Every year, the number of people with allergies is increasing so having an awareness of potential allergens and why they can be harmful is becoming more important, particularly if you work in the service industry.  
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Asbestos Awareness
Asbestos is probably the most dangerous building material ever used. Every year thousands of people fall ill and die because of exposure to asbestos and it was widely used by the construction industry right up until the year 2000.  Awareness saves lives. The Control of Asbestos Regulations 2012 apply to employers, employees, self employed persons and duty holders and cover all work with asbestos containing materials. Regulation 10 of CAR states that every employer must ensure that adequate information, instruction and training is given to employees who are liable to be exposed to asbestos. This includes maintenance workers and others who may come into contact with or disturb asbestos.
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Asbestos Awareness for Architects and Designers
This course covers the same subjects as our Asbestos Awareness course with an additional module aimed specifically at architects and designers working with buildings that may contain asbestos. It provides information about the legislation governing asbestos in work and outlines the responsibilities of architects and designers.
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Assessing Display Screen Equipment
These courses are aimed at users of display screen equipment (DSE) and those responsible for assessing display screen equipment. A ‘user’, is anyone who regularly uses display screen equipment for a significant part of their normal work. In practice, if you use display screen equipment continuously for more than one hour a day, then you’re a ‘user’.  
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Basic Fire Safety Awareness
This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire. It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.
Basic Fire Safety Awareness for Care Homes Image
Basic Fire Safety Awareness for Care Homes
This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire. It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness. This course covers the same content as the Basic Fire Safety course with additional content tailored specifically for employees that work in care homes.
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Basic Legionella Management
This course explains the background to Legionella, the potential risks associated with water systems and how these can be prevented or controlled. It helps you to understand the risk that Legionella poses and helps you develop the systems and working practices you need to stay ahead. It gives you enough knowledge to get a Legionella control programme off the ground yourself – or make confident, informed choices when commissioning others to take this on for you.
£175
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Introduction to Risk Assessment
Risk assessment is a systematic method of looking at work activities, and considering the things that could cause significant harm to people, property or the environment. The most important purpose of risk assessments is to help prevent accidents and ensure the safety of employees and anyone affected by workplace activities. At the end of this course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this the course will define important terms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. It will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.
Food Safety - Level 1 - Catering Image
Food Safety - Level 1 - Catering
Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three. This Level 1 course is for staff working in a setting where food is being served to the end user, such as restaurants, school, nurseries, etc
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Working at Height
This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height. The term work at height applies to a wide range of situations ranging from the obvious ones like working on platforms, ladders, scaffolds or stages to working alongside deep trenches. This is because the crucial thing to understand about work at height is that it’s not how far you climb, but how far you can fall. ‘Falls’ doesn’t just mean people falling from heights. If materials or equipment fall, that will obviously present an equally dangerous hazard to anyone below.
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Working in Confined Spaces
Completing this course you’ll be able to demonstrate your understanding of the control measures to be followed when working in, or near to, confined spaces as detailed in a safe working procedure.   This course will cover the legislation associated with working in confined spaces.  What constitutes a confined space, the potential hazards, safe operating procedures, emergency procedures and rescue.  
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Working Safely
Working safely is in the interest and concern of all staff – both the employers and employees. Although most of the legal duties fall to the employer, Health and Safety law is one of the few pieces of legislation that places duties on the employee as well. There are three reasons for managing risk at work that bring benefit for all concerned – moral; not causing harm to work colleagues, legislative; the law requires it! – And finally financial; all accidents bear a cost to both parties.  
£95£85
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Working Within the Private Security Industry Image
Working Within the Private Security Industry
In the UK, the private security industry provides manned, physical and technical systems to help protect people, premises and property. It can also help prevent and detect crimes and any activities that could be considered unauthorised as well as offering expertise in monitoring and responding to safety risks. This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.
£65£35
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Lockdown Procedure in Schools
In the last decade the threats to our society have multiplied and evolved in many ways. Terrorist organisations have transferred their fight from Iraq and Afghanistan to our back garden, Europe – and we have seen the damage that a small number of determined individuals can do. This course will start by introducing the role of the lockdown officer then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place. The course is aimed at teachers, school administrators and support staff. It gives them an overview of what to expect and how to act in a lockdown situation and is intended to inform and prepare staff rather than alarm them.
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Noise Awareness
Around 17,000 people in the UK suffer deafness, ringing in the ears or other ear conditions caused by excessive noise at work. However, this damage is preventable if the right steps are taken but once your hearing has gone it will not come back. This course starts by going into detail about how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment. The course will conclude by examining how to provide information and instructions to employees, along with the most professional way to conduct workforce health surveillance. This course is aimed at people that work in industries where excessive noise is a potential hazard. These include factories, manufacturing environments, entertainment, hospitality, mining, construction and metal working to name a few.
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Personal Protective Equipment PPE
In the UK there are approximately 144 fatalities in the workplace and around 621,000 non-fatal injuries every year. Personal Protective Equipment (PPE) plays a vital role in managing Health & Safety risks. However, historical data shows many workers suffering injury were not wearing this clothing. This course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases that would otherwise occur in the workplace. It includes details of a wide range of PPE options, examines the legislation and regulations that govern the responsibilities of employers, employees and suppliers, and provides a real-life case study showing the law in action. The course will also cover risk assessment and the role it plays in the selection and use of PPE along with discussing other hazard control measures that can be implemented. Finally, the course will move on to how to use, fit and wear PPE and understand its physical and theoretical limitations. Target Audience This course is primarily aimed at people that work in industries such as construction where they are likely to need to use a wide range of PPE on a daily basis. However, there are many other areas of work where PPE is required such as factories, warehouses, window cleaners, healthcare workers, beauticians and many others. One of the key things this course is intended to do is to teach people why they should use the PPE that is supplied to them and it is some of these other work areas where this message will be most effective.
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Anti-Harassment and Bullying
Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.. This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
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Anti-bribery and Corruption
Acts of bribery and corrupt business practices are still an all to common part of business to business activity in the UK and Worldwide. Inducements can range from small \’facilitation payments\’ to gifts worth millions of pounds. They can come in many different forms and can sometimes be hard to track down. This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes. It goes on to cover the legislation that is in place both in the UK and Internationally and the severe penalties that can be brought against someone found to be acting a corrupt way. It also looks at the effects of bribery at a national level, including corruption in state-owned enterprises and governments, worldwide. Finally, on a more practical level, it will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations, particularly through anti-bribery and anti-corruption policies. Target Audience The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices.
Supervising Food Safety - Level 3 Image
Supervising Food Safety - Level 3
This course is designed for managers and supervisors to help them understand their essential day- to-day responsibilities. When a candidate passes this course, they will receive a certificate which demonstrates that they can supervise and train staff to handle food safely and hygienically. This is a comprehensive course which starts with basic definitions of key words, then follows a logical path through other topics including the types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of food premises and equipment. It also discusses how to implement a successful food safety management system. There’s a wide range of topics because maintaining food safety and food hygiene is vital if you’re to reduce the risk of food poisoning. The correct Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.
£125
Safeguarding Children Image
Safeguarding Children
Everyone, regardless of their age, gender, religion, ethnicity or background has the right to a healthy, happy life. Safeguarding is about minimising and managing the risks to vulnerable individuals. This course, ‘Safeguarding Children’, is aimed at anyone who has a duty of care for, or comes into contact with children in their chosen profession.
Food Safety - Level 1 - Manufacture Image
Food Safety - Level 1 - Manufacture
Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three. This Level 1 course is for those involved in the manufacturing process.
Food Safety - Level 1 - Retail Image
Food Safety - Level 1 - Retail
Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three. This Level 1 course is for those involved in retailing food.
Food Safety - Level 2 - Retail Image
Food Safety - Level 2 - Retail
You are looking at one of the most popular Food Safety courses available in the UK.  Thousands of staff across the country are trained using this course, whether they are council staff, schools, colleges, nurseries and care homes. Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three. This Level 2 course is for those involved in retailing food.
Food Safety - Level 2 - Manufacture Image
Food Safety - Level 2 - Manufacture
You are looking at one of the most popular Food Safety courses available in the UK.  Thousands of staff across the country are trained using this course, whether they are council staff, schools, colleges, nurseries and care homes. Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three. This Level 2 course is for those involved in the manufacturing process.
Food Safety - Level 2 - Catering Image
Food Safety - Level 2 - Catering
You are looking at one of the most popular Food Safety courses available in the UK.  Thousands of staff across the country are trained using this course, whether they are council staff, schools, colleges, nurseries and care homes. Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. To consider the correct level of training you require, imagine a restaurant.  The serving staff would need level one, so they understand the need for food safety.  The staff making the food need level two and the owner, manager and supervisors would need level three. This Level 2 course is for staff working in a setting where food is being served to the end user, such as restaurants, school, nurseries, etc
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Level 1 Health and Safety in a Construction Environment (Leading to CSCS Green Card) Image
Level 1 Health and Safety in a Construction Environment (Leading to CSCS Green Card)
The Online Level 1 Health and Safety in a Construction Environment course is designed for those working on construction sites and is a requirement for those wishing to apply for a CSCS Green Card.  In accordance with CITB, anyone who is a labourer on a construction site must be a CSCS Green Card Holder.
£175£149
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Manual Handling
Manual handling, or to be accurate, incorrect manual handling, is one of the most common causes of injury at work. To try and combat manual handling problems, the Manual Handling Operations Regulations were introduced. The Regulations lay out duties for both employees and employers. They give a general requirement that employees must be trained to manually handle correctly including the use of any equipment their employer provides to handle loads safely.
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Paediatric First Aid
First aid covers a multitude of skill sets and responses to many medical situations. Its primary aim, is to provide immediate medical care and treatment that will either resolve the situation (in less serious ‘everyday’ cases) or provide an essential short-term emergency stop-gap until professional medical assistance is in place. The aim of this course is to equip you with the theoretical knowledge, skills and confidence you need to deal with paediatric first aid situations. It covers all of the key topics including: emergency planning, assessing a situation, basic Life Support, CPR, shock, fractures, bleeding and a range of other minor illness and injuries.
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Positive Handling in Schools
Positive Handling is a very serious subject. Knowing when and how to act in a difficult situation can be the difference between a positive outcome and a potentially career ending prosecution. This course will start by looking at some examples and statistics which highlight the seriousness and extent of aggressive pupil behaviour, it will then go on to explain how you can identify the stages of aggression and provide some tips on how you could de-escalate a pupil before they lash out. It also looks at where the law stands on this subject and finally best practice in theory if you ever do need to restrain a pupil.
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Safeguarding Adults
This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. This includes, but isn’t limited to, those that work in domiciliary care, the NHS, community centres, prisons or with a family member at home, and sets out the roles and responsibilities everyone must undertake to protect an adult’s right to live in safety, free from abuse and neglect. You and the organisation you work for must take appropriate and proportional measures necessary for the protection of adults in your care, while still ensuring they are supported and empowered to have control over how they want to live their lives and this course can bring you one step closer to being able to do this.  
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Anti-money Laundering
Money-Laundering is a major criminal problem, worldwide. This course starts by defining money- laundering and describing the \’regulated sector\’ as defined by the Proceeds of Crime Act. The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You\’ll learn about some of the \’red flags\’ which could indicate illegal activity, and the connections between money-laundering and certain financial institutions. You\’ll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping. Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering, including policy statements, effective reporting systems, and staff responsibilities. Target Audience This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector.

Consultancy, Face-2-face training and Online training for your business

Crown Safety Ltd is a family-run, independent health and safety company working with businesses of all sizes across the UK to protect and improve workplaces and to ensure compliance with their legal obligations.
 

We have helped some of the UK’s largest and most well-known companies within the engineering, manufacturing, technology, energy, construction and healthcare industries. Our team of fully qualified professional consultants are on hand to provide consultancy, training and business support when you need it.

Based in Broxburn, we also provide a wealth of information regarding our face to face training and consultancy services

 

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